Due to our cookies being a perishable item, we do not accept returns or exchanges.

Due to the product being perishable we will be unable to accept return orders.
If you can’t pick-up on your scheduled date, please contact us as soon as possible.
If you have any questions, please email us at info@jackscookiejarco.com .
If you are not happy with your purchase, please contact us at info@jackscookiejarco.com within 24 hours of receiving your cookies.
Please provide a photo and description of your issue, we will make every effort to make sure you are happy with your experience.
All claims sent after the 24-hour window or submitted without proper documentation will not be eligible for an replacement order or refund.