Frequently Asked Questions
HOW TO ORDER
Jack’s Cookie Jar Co. is an exclusively online, licensed home-based bakery in North Las Vegas, NV. We do not have a storefront.
When and where do I pick up my order?
We are located in North Las Vegas off of 215& Revere in a residential area. We are an exclusively online, licensed home-based bakery. We do not have a storefront. When you receive your Order Confirmation email, you will also receive the residential address to pick up your order.
Always refer to your Order Confirmation email for your selected pick-up date and time. Dates and times are subject to change during holiday seasons.
Please arrive anytime during your selected pick-up window and ask for the name in which you placed the order. If someone is picking up on your behalf, please have them ask for the order under your name.
Review your order carefully to ensure you have selected your preferred pick-up location, date, and time.
If you require an accommodation outside of our pick-up hours, please submit this request at checkout. Requests are not guaranteed and are subject to mutual availability.
Orders that aren't picked up will be held for 24 hours, during which time you will need to contact us to reschedule. Rescheduled pick-ups aren't guaranteed and are subject to mutual availability. All sales are final.
Do you offer gift cards?
Yes, we offer gift cards in various denominations that can be used for purchases. You can purchase them on our website under the "Gift Cards" tab.
Are your cookies gluten-free or vegan?
We currently do not offer gluten-free or vegan cookies.
Do you offer custom packaging for corporate or special events?
Yes! We can customize your cookie gift packaging print your logo onto stickers or boxes with proper lead time. For more information, please email us at jackscookiejarco@gmail.com
Are your cookies nut-free?
Our cookies are produced in a facility where nuts are present. While some of our flavors may not contain physical nuts in them, we are not a nut-free facility, thereby our cookies are not certifiably nut-free.
Cookies also contain other common allergens such as egg, dairy, and gluten.
COOKIE INFORMATION
How long will my cookies last?
The cookies will last 3-4 days when stored in an airtight container at room temperature.
Please do not refrigerate the cookies as this will dry out and cause them to become hard.
Can I freeze left over cookies?
Absolutely! We recommend that you wrap your cookies in wax paper and then store them in a plastic bag or plastic container.
The cookies will last up to 3 months in the freezer.
How do I get that gooey, fresh out of the oven cookie?
In order to achieve that warm and gooey cookie, re-heat them in the oven at 250 degrees for 5 minutes.
If you choose to microwave, only microwave the cookies for 20 seconds.
Do you offer delivery?
We offer delivery in the North Las Vegas, Las Vegas, and Henderson area for a $8 fee. We delivery on Fridays and Saturdays, unless a special request has been submitted.
Do you offer gift cards?
Yes, we offer gift cards in various denominations that can be used for purchases. You can purchase them on our website under the "Gift Cards" tab.
Are your cookies gluten-free or vegan?
We currently do not offer gluten-free or vegan cookies.
Do you offer custom packaging for corporate or special events?
Yes! We can customize your cookie gift packaging print your logo onto stickers or boxes with proper lead time. For more information, please email us at jackscookiejarco@gmail.com
Are your cookies nut-free?
Our cookies are produced in a facility where nuts are present. While some of our flavors may not contain physical nuts in them, we are not a nut-free facility, thereby our cookies are not certifiably nut-free.
Cookies also contain other common allergens such as egg, dairy, and gluten.
Nationwide Shipping Policy
How will my cookies ship?
Our slogan is " fresh handmade cookies from our oven to your doorstep", so to maintain freshness our cookies are packaged, heat sealed and placed in a sturdy box to prevent broken cookies.
When can I expect my order to arrive?
We bake our cookies fresh to order, so they will be baked and shipped out fresh every Friday. All orders will need to be placed by Thursday 12pm(noon) PST to ensure shipping on time.
We will fulfill all orders in the order in which they are received. High demand may result in additional processing time and delays.
We offer USPS Priority Mail 2-Day for shipping services.
If you are interested in expediated shipping, please email us at jackscookiejarco@gmail.com.
Can I schedule a time and day for my cookies to arrive?
Unfortunately, we cannot guarantee shipping or arrival times. We are at the mercy of third-party shipping providers.
We suggest you schedule your order to arrive at least one business day before desired date to allow for unseen delays.
Once the order is shipped, we are not responsible for any delays in delivery or lost packages. If any of these events happen, use your tracking number to file a claim with USPS.
What if my order delivery is delayed?
We are not responsible for delays in delivery times for packages not received due to the carriers.
Shipping charges will not be refunded for late deliveries.
Please contact USPS to file a claim using your tracking number that was emailed to you.
How can I track my nationwide shipping order?
After your order has been shipped, you will receive an email with your tracking number information.
Returns
Due to our cookies being a perishable item, we do not accept returns.
We always want to make sure that our customers are happy with our cookies and if you are not, please contact us at jackscookiejarco@gmail.com within 24hrs of receiving your order. We will ask that you provide the following:
A photo of your order and detailed description of your issue with the product.
Please note: Claims that are received after the 24hr window or submitted with out the proper documentation will not be eligible for a replacement order or refund.
Thank you for choosing Jack’s Cookie Jar Co. We look forward to serving you our decadent handmade treats!